Luis Matosas-López

About

Luis Matosas-López is an Associate Professor at Rey Juan Carlos University (Madrid). He holds a PhD in Economics (Extraordinary PhD Award), Master in Marketing, Bachelor Degree in Marketing, and Bachelor Degree in Business Administration from Rey Juan Carlos University. He has also completed higher studies at Francisco de Vitoria University in Spain and at IMC University of Applied Sciences in Austria. Luis Matosas-López has more than 4,000 hours of official teaching experience. The quality of his teaching has been acknowledged with three positive evaluations of the DOCENTIA program (periods 2014-16, 2017-19, and 2020-22 respectively). Acknowledgment made by the Foundation for Knowledge Madri+d. In the teaching ground, it is also worth mentioning the development of several innovation projects, framed within initiatives of the European Higher Education Area (EHEA), which were conducted with public funding. In terms of research, Luis Matosas-López has an eminently interdisciplinary and multidisciplinary profile. So, he works in three clearly differentiated research lines. The first is the "Study of the Impact of Technology on Consumer Behavior." His second line of research focuses on the "Analyses of the Instruments used to Measure Teaching Efficiency and Quality". Finally, his third line of research focuses on "Efficiency and Decision-Making in the Design of Educational Resources". On these three topics, Luis Matosas-López has authored more than 30 relevant publications and participated in more than 30 international congresses. His research has been published in journals indexed in Web of Sciences and Scopus. Here, various papers were published in journals positioned in the first and second quartiles (Q1 and Q2) of JCR (Journal Citations Reports) and SJR (SCImago Journal Rank). The quality of these publications was acknowledged, in 2021, with the recognition of a six-year period (period 2015-2020) of excellence in research (SEXENIO). This acknowledgment is the result of the evaluation of the National Commission for the Evaluation of Research Activity (CNEAI) of ANECA (National Agency for Quality Assessment and Accreditation of Spain). His teaching materials and research have been published in the form of books, book chapters, case studies, and research papers in international publishers. This is the case of publications for Emerald, McGraw-Hill, Sage Publishing, Tirant Lo Blanch, Elsevier, Springer, or Taylor & Francis, among others. Luis Matosas-López has carried out several research stays. These include stays at the University of Minho (Portugal), the University of León (Spain) and the Pontifical Bolivarian University (Colombia). In addition, he has collaborated as a member of scientific committees in international congresses and as a member of editorial boards of journals indexed in JCR and SJR. He has also participated in several contracts and research projects obtained in competitive calls. Luis Matosas-López has also worked as a marketing consultant specialized in the implementation of Customer Relationship Management (CRM) systems, working at companies such as Orange (France Telecom) and Vodafone Spain. Currently, besides being a member of the high performance research group CIBERIMAGINARIO at Rey Juan Carlos University, he is an external collaborator in the EDI research group at Autonomous University of Madrid.

Work

Rey Juan Carlos University

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Associate Professor

Spain

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University Center for Applied Social Studies (CUESA)

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Teacher of Relational Marketing and CRM

Spain

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Orange (France Telecom)

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Consultant - Marketing Specialist

Spain

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Vodafone Spain

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Consultant - Marketing Specialist

Spain

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Education

Rey Juan Carlos University

Spain
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PhD. in Economics (Extraordinary PhD Award)

Rey Juan Carlos University

Spain
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Master´s in Marketing

Francisco de Vitoria University

Spain
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Master’s in Leadership and Management

Rey Juan Carlos University

Spain
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Bachelor’s Degree in Marketing

Rey Juan Carlos University

Spain
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Bachelor’s Degree in Business Administration

Publications

Applications, benefits, challenges, and areas of development in the use of AI-chatbots in education: A systematic literature review

Digital Education Review

journal-article

APPLICATIONS, BENEFITS, CHALLENGES, AND AREAS OF DEVELOPMENT IN THE USE OF AI-CHATBOTS IN EDUCATION: A SYSTEMATIC LITERATURE REVIEW

Digital Education Review

journal-article

The influence of brand credibility and brand loyalty on customer satisfaction and continued use intention in new voice assistance services based on AI

Journal of Marketing Analytics

journal-article

University and Quality Systems. Evaluating faculty performance in face-to-face and online programs: A comparison of Likert and BARS instruments

International Journal of Educational Research and Innovation

journal-article

Can customer engagement in social media be used as a predictor of operating revenue in SMEs?

Journal of Open Innovation: Technology, Market, and Complexity

journal-article

The Impact of Digitalization on Current Marketing Strategies

Emerald Publishing Limited

book

Proposal of a Structural Model to Analyze the Impact of Brand Trust on Consumer Adoption and Behavior With Chatbots

Trends, Challenges, and Practices in Contemporary Strategic Management

book-chapter

The Importance of Customer Relationship Management Systems to Business Management and Marketing Strategies

The Impact of Digitalization on Current Marketing Strategies

book-chapter

The influence of brand credibility and brand loyalty on customer satisfaction and continued use intention in new voice assistance services based on AI

Journal of Marketing Analytics

journal-article

University and Quality Systems. Evaluating faculty performance in face-to-face and online programs: A comparison of Likert and BARS instruments

IJERI: International Journal of Educational Research and Innovation

journal-article

Measuring Teaching Effectiveness with Behavioral Scales: A Systematic Literature Review

International Journal of Educational Organization and Leadership

journal-article

Can the use patterns of social networks in university students predict the utility perceived in digital educational resources?

Interactive Learning Environments

journal-article

Psychometric analysis of a questionnaire with BARS. An opportunity to improve teaching effectiveness measurement programs and decision making in accreditation processes

RIFOP: Revista Interuniversitaria de Formación del Profesorado

journal-article

Psychometric analysis of a questionnaire with BARS. An opportunity to improve teaching effectiveness measurement programs and decision making in accreditation processes

Revista Interuniversitaria de Formación del Profesorado

journal-article

Assessing Teaching Effectiveness in Blended Learning Methodologies: Validity and Reliability of an Instrument with Behavioral Anchored Rating Scales

Behavioral Sciences

journal-article

Assessing Teaching Effectiveness in Blended Learning Methodologies: Validity and Reliability of an Instrument with Behavioral Anchored Rating Scales

Behavioral Sciences

journal-article

The Management of Digital Marketing Strategies in Social Network Services: A Comparison between American and European Organizations

Journal of Open Innovation: Technology, Market, and Complexity

journal-article

Factors Increasing Consumer Engagement of Branded Content in Instagram

IEEE Access

journal-article

Una década de análisis del concepto de compromiso de cliente en medios sociales y de sus contribuciones a la actividad empresarial. Revisión sistemática de la literatura

Innovación en la investigación y transferencia del conocimiento: técnicas, casos prácticos y aplicaciones.

book-chapter

How To Improve Customer Engagement In Social Networks: A Study Of Spanish Brands In The Automotive Industry

Journal of Theoretical and Applied Electronic Commerce Research

journal-article

How to Improve Customer Engagement in Social Networks: A Study of Spanish Brands in the Automotive Industry

Journal of Theoretical and Applied Electronic Commerce Research

journal-article

Factors Increasing Consumer Engagement of Branded Content in Instagram

IEEE Access

journal-article

Approach to Social Media Marketing Strategies in Different World Regions: A Descriptive Study

Advanced Digital Marketing Strategies in a Data-Driven Era

book-chapter

Quality Systems for a Responsible Management in the University: Measuring the Performance of Teaching Staff

Sustainable and Responsible Entrepreneurship and Key Drivers of Performance

book-chapter

Proposals for more efficient social media marketing strategies. The analysis of university corporate accounts

Vivat Academia

journal-article

Proposals for more efficient social media marketing strategies. The analysis of university corporate accounts

Vivat Academia

journal-article

Relationship between social media and digital resources of instruction in the university: comparative Spain – Colombia

Pixel-Bit, Revista de Medios y Educación

journal-article

Relationship between social media and digital resources of instruction in the university: comparative Spain - Colombia

Pixel-bit. Revista de Medios Y Educación

journal-article

Social Networks Use Patterns among University Youth: The Validity and Reliability of an Updated Measurement Instrument

Sustainabillity

journal-article

Social Networks Use Patterns among University Youth: The Validity and Reliability of an Updated Measurement Instrument

Sustainability

journal-article

Presence of ICT in the design of BARS for the assessment of teaching efficiency in online modalities

Psychology, Society & Education

journal-article

The Efficiency of Social Network Services Management in Organizations. An In-Depth Analysis Applying Machine Learning Algorithms and Multiple Linear Regressions

Applied Sciences

journal-article

The Efficiency of Social Network Services Management in Organizations. An In-Depth Analysis Applying Machine Learning Algorithms and Multiple Linear Regressions

Applied Sciences

journal-article

Can the use patterns of social networks in university students predict the utility perceived in digital educational resources?

Interactive Learning Environments

journal-article

Constructing an instrument with behavioral scales to assess teaching quality in blended learning modalities

NAER, Journal of New Approaches in Educational Research

journal-article

Benefits in the distribution of evaluation of teaching web questionnaires through SMS messaging in the university context: participation rates, investment of time when completing the questionnaire and data collection periods

Revista Complutense de Educación

journal-article

Do Students Read Teacher Evaluation Surveys when Participation Incentives are Applied? An Empirical Approach

REICE, Revista Iberoamericana sobre Calidad, Eficacia y Cambio en Educación

journal-article

Bibliometric analysis of studies of brand content strategy within social media

Comunicación y Sociedad

journal-article

Quality Control Systems in Higher Education Supported by the Use of Mobile Messaging Services

Sustainability

journal-article

Quality Control Systems in Higher Education Supported by the Use of Mobile Messaging Services

Sustainability

journal-article

Converting Likert scales into Behavioral Anchored Rating Scales(Bars) for the evaluation of teaching effectiveness for formative purposes

Journal of University Teaching & Learning Practice

journal-article

Converting Likert Scales Into Behavioral Anchored Rating Scales(Bars) For The Evaluation of Teaching Effectiveness For Formative Purposes

Journal of University Teaching & Learning Practice

journal-article

Variables of twitter´s brand activity that influence audience spreading behavior of branded content

ESIC Market, Economic & Business Journal

journal-article